Consumer Assistance

Resources for Consumer Assistance, including helpful links and brochures.

Credit Card and Other Data Breaches

Protect yourself. Report fraud.

Residents are encouraged to check their account statements on a regular basis and if you believe your credit or debit card has been compromised, lost, or stolen, take action immediately. The Federal Trade Commission suggests that consumers contact the card issuer and report the loss or theft immediately, follow up with your institution by mail, keep copies of statements and letters, and keep a record of the dates you made calls or sent letters.

  • Alert your bank or card provider immediately if fraud is suspected
  • Follow up with your bank or card provider and keep records
  • Avoid scams that ask for personal information by email or phone

The complete consumer advisory is available on the Consumer Finance Protection website.

New Hampshire Banking Department "Tips for Avoiding Scams, Fraud and Identity Theft" brochure

FDIC's "Know Your Risk. Protect Your Money"

Information on banking deposit insurance and how it can protect you in the event of a bank failure. Learn more here

What to do if you discover an unauthorized electronic transfer on your bank account

You should notify the bank immediately and provide certain account information (e.g., name on the account, type of account) and information about the transactions you did not authorize. For more information click here.

Escrow FAQ

Frequently asked questions about escrow

Pass It On!

A campaign against fraud sponsored by the Federal Trade Commission. Learn more about Pass It On!

Virtual Currencies

Do you have questions or concerns about virtual currencies such as Bitcoin? Please visit our Virtual Currencies information page.

Your money is at greater risk when you hold it in a payment app

PayPal, Venmo, Cash App and other non-bank payment apps are very popular, but are not protected by federal deposit insurance. To learn more, please read this Consumer Financial Protection Bureau report. 

Banking and Checking Issues

Find your bank

Find FDIC insured banks and branches from today and/or in the past as well as information on who regulates your bank: BankFind Suite: Find Institutions by Name & Location (

Preventing Elder Financial Abuse

Buying New and Used Cars

The Federal Trade Commission has several documents that contain tips on car buying vs. leasing, negotiating the best deal, financing, getting the most out of warranties and service contracts, using gas efficiently, and avoiding repossession. Visit the FTC web site.

New Hampshire Banking Department "Helpful Tips for Buying a Car" brochure

Credit Cards, Repair, Reports and Scores

Debt Management and Budget Counseling

Eviction Information

Housing and Foreclosure Questions

  • New Hampshire consumers facing foreclosure are encouraged to call 211 or visit to find a HUD Counselor or legal assistance, or information about upcoming foreclosure prevention workshops. There are no fees for these services.
  • Call 211 or 1-866-444-4211
  • TTY Number: 603-634-3388

New Hampshire Banking Department "Foreclosure Information Guide" brochure

Housing Counselors and Programs

APR, GFE, and LIBOR are just a few of the many mortgage terms to know and understand before you agree to buy a home. Please ask questions and consider getting help from a local housing counselor (See list below). Links to several helpful documents are also provided below.

Identity Theft

Legal Resources

Payday and Title Loans

Reverse Mortgages

New Hampshire Banking Department "Informative Guide to Reverse Mortgages" brochure

Schemes, Swindles and Scams

Student Loans